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Cancellation and Return Policy
Cancellation Policy:-
If the order or the item(s) that you want to cancel have not been shipped yet, Order cancellation request can be raised through the users account or you can write to our customer support team on operations@orgoallnatural.com or call us on 7982839110 (Monday to Saturday, 9AM to 5PM).
In such cases, the order will be cancelled, and the money will be refunded to you within 2-3 business days after the cancellation request is duly processed by us.
In such cases, the order will be cancelled, and the money will be refunded to you within 2-3 business days after the cancellation request is duly processed by us.
Note: Cancellation request can only be raised if the order/product has not been shipped by the seller. Once dispatched by seller the order/product would no longer be eligible for cancellation.
Refund for Cancelled Orders
In case of cancellation, we process the refund within 2-3 business working day after receiving the cancellation request.
- • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2-3 business days of us receiving the cancellation request. It may take 2-3 additional business days for the amount to reflect in your account.
- • If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through updated NEFT details to be provided by the user. It would be the user’s responsibility to provide the same details to our customer support team on operations@orgoallnatural.com or call us on 7982839110 (Monday to Saturday, 9AM to 5PM).
- • For cash on delivery transactions, no refund will be issued in any condition. For any other additional enquiry reach out to us at operations@orgoallnatural.com or call us on 7982839110 (Monday to Saturday, 9AM to 5PM).
Return Policy:-
Orgo All-Natural offers its customers an ’Easy return policy’, wherein you can raise a return request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order. This policy is applicable for select categories only, to find out if a product is eligible for return, please review our category wise return policy.
Order return request can be raised through the users account or by following the below mentioned steps
- • Step 1: Contact our Customer Support team via email (operations@orgoallnatural.com) within 7 business days of receiving the order.
- • Step 2: Provide us with your order ID details and your request to return your order. Kindly email an image of the product, the invoice, and the reason for raising the return request for our reference.
- • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
Refund for Returned Orders:-
In case of Return, once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified by the seller. Post which we process the refund within 2-3 business working day. It might take an additional 2-3 business days for the amount to reflect in your account.
- • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2-3 business days of us receiving the cancellation request. It may take 2-3 additional business days for the amount to reflect in your account.
- • If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through updated NEFT details to be provided by the user. It would be the user’s responsibility to provide the same details to our customer support team on operations@orgoallnatural.com or through call on 7982839110 (Monday to Saturday, 9AM to 5PM).
- • For cash on delivery transactions, we will initiate a NEFT transfer for the refund amount against the banking details to be shared by you. It would be the user’s responsibility to provide the same details to our customer support team on operations@orgoallnatural.com or through call on 7982839110 (Monday to Saturday, 9AM to 5PM).
- • For any other additional enquiry reach out to us at operations@orgoallnatural.com or call us on 7982839110 (Monday to Saturday, 9AM to 5PM).
Replacement/Exchange Policy:
Orgo All-Natural offers its customers an ’Easy Replacement/Exchange policy’, wherein you can raise a replacement/exchange request of a product within 7 days of its delivery. We also accept partial replacement/exchange wherein you can raise a replacement/exchange request for one or all products in you order. This policy is applicable for select categories only, to find out if a product is eligible for replacement/exchange, please review our category wise return policy.
Order replacement/exchange request can be raised through the users account or by following the below mentioned steps
- • Step 1: Contact our Customer Support team via email (operations@orgoallnatural.com) within 7 business days of receiving the order.
- • Step 2: Provide us with your order ID details and your request to replace/exchange your order. Kindly email an image of the product, the invoice and the reason for raising the replacement/exchange request for our reference.
- • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
Categories Return and Replacement/Exchange Policy:
| Category | Return Policy |
|---|---|
| Apparels and Toys |
Day Free Returns & ExchangeThis item is eligible for return within 7 days of delivery. You can exchange this item for a different size/color or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. |
| Cleaning and Household |
Non-ReturnableThis item is non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Edibles |
Non-ReturnableThis item is non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Farm Supplies |
Non-ReturnableThis item is non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Immunity Boosters |
Non-ReturnableThis item is non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Personal Care |
Non-ReturnableThis item is non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Note:
Products may be eligible for replacement only if the same seller has the exact same item in stock. If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you.
Note: All eligible order for exchange/return can be requested for a single exchange. Post which the request for exchange/return would lead to return of the order and subsequent refund of the order amount according to our refund policy
Note: All eligible order for exchange/return can be requested for a single exchange. Post which the request for exchange/return would lead to return of the order and subsequent refund of the order amount according to our refund policy
Returns and Replacement/Exchange Pick-Up and Processing
During pick-up, your product will be checked for the following conditions:
| Category | condition |
|---|---|
| Correct Product | Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (starter kits, instruction manuals etc.), freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). |
| Undamaged Product | The product should be undamaged and without any scratches, dents, tears, or damage of any other nature. |
| Undamaged Packaging | The product’s original packaging/ box should be undamaged |
Note: The field executive will refuse to accept the return if any of the above conditions are not met, or the product fail to meet any other quality parameter. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Damaged/Defective item/Wrong Product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or refund. The process would be subject of scrutiny from Orgo All-Natural as well as seller.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:
- • Step 1: Contact our Customer Support team via email (operations@orgoallnatural.com) within 7 business days of receiving the order.
- • Step 2: Provide us with your order ID details and your request to replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
- • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
Refund for Damaged/Defective item/Wrong Product
For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced. In any case where a refund is required, the seller(s) need to authorize that refund. Orgo All-Natural can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, we process the refund within 2-3 business working day. It might take an additional 2-3 business days for the amount to reflect in your account.
- • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2-3 business days of us receiving the cancellation request. It may take 2-3 additional business days for the amount to reflect in your account.
- • If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through updated NEFT details to be provided by the user. It would be the user’s responsibility to provide the same details to our customer support team on operations@orgoallnatural.com or through call on 7982839110 (Monday to Saturday, 9AM to 5PM).
- • For cash on delivery transactions, we will initiate a NEFT transfer for the refund amount against the banking details to be shared by you. It would be the user’s responsibility to provide the same details to our customer support team on operations@orgoallnatural.com or through call on 7982839110 (Monday to Saturday, 9AM to 5PM).
- • For any other additional enquiry reach out to us at operations@orgoallnatural.com or call us on 7982839110 (Monday to Saturday, 9AM to 5PM).
[2][3][4] Requests will not be accepted under the following conditions:
- • Product is damaged due to misuse/overuse
- • Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
- • Serial Number is tampered with.
- • Defective products that are not covered under Seller/Manufacturer’s warranty
- • Product is used or altered
- • In cases of buyer’s remorse
- • If request is initiated after 7 business days of order delivery
- • Free product provided by brand
Other Rules for a Return/ Refund/ Exchange
- 1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- 2. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the accessory.
- 3. A return can be created at item/product level and if you have ordered multiple items/products, you can initiate a return/replacement/refund for any individual item/products according to our stipulated policy. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
- 4. For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
